Support
Frequently asked questions
Direct answers about our products, ordering channels, policies, and compliance. For anything not covered here, contact us.
General
- What is Ascension Powder?
Ascension Powder is our launch line of flavored kratom powder — starting with Blue Razz and Sour Cherry in a stick pack for retail, with bulk containers for approved wholesale partners. Product descriptions and specifications describe the product as manufactured; they are not medical or therapeutic claims. Browse the collection or read about us.
- Who is Ascension Supply Co.?
Ascension Supply Co. manufactures and supplies premium botanical products for retail buyers and wholesale partners. We operate one launch line with consistent standards across retail and wholesale channels. Learn more on our About page.
- Where are you located?
Ascension Supply Co. is based in Fort Lauderdale, FL. For product, partnership, or wholesale inquiries, visit Contact or email info@ascensionsupply.co.
Product
- What ingredients are used?
Read the complete label for the exact flavor and format. Final Blue Razz and Sour Cherry stick-pack labels are linked on their product pages; each 3.75 g packet contains two label servings. Ingredient and warning details appear on each product page. For formulation and production standards, see Quality & manufacturing.
- How should I store it?
Store in a cool, dry place. Keep container tightly closed. Protect from excessive heat, moisture, and direct sunlight.
- Is every flavor the same strength?
Do not assume that different flavors, formats or batches have identical potency. Check the exact product label and its matching finished-product lot report. A packaging declaration is not independent laboratory verification.
- Which flavors are you launching first?
Blue Razz and Sour Cherry are our first two retail products. Other flavor pages remain available to explore; they are not an announcement of retail ordering or a launch date.
Ordering
- Is online ordering available?
You can save Blue Razz and Sour Cherry packets to your bag from the homepage, shop or product pages. Online checkout and payments are not open yet. Wholesale partners order through a separate portal after approval.
- When will retail ordering open?
We have not announced a launch date. Product information and the full line remain available to browse until checkout opens on this site. Contact us for general inquiries.
- How do I apply for wholesale?
Submit a wholesale application at /apply. We review applications and, if approved, provide portal access and account-specific terms. See the Wholesale program overview for the full process.
- Who qualifies for wholesale?
Wholesale applications are limited to legitimate businesses. You must be at least 21 and able to form a binding contract. We review applications based on business fit, regulatory compliance, and operational capacity — approval is not guaranteed. Our program is structured for approved retailers, lounges, and distributors.
- Where do wholesale customers order?
Approved wholesale partners order through the wholesale portal at /portal/login. Pricing, payment terms, and fulfillment are governed by account-specific terms assigned upon approval — not retail policies on this site.
Shipping & Returns
- Where do you ship?
When retail checkout is available, we ship retail orders within the United States only. We do not offer international shipping and may decline orders that cannot be lawfully shipped to the destination. Wholesale fulfillment follows separate account terms. See our Shipping Policy.
- What is your return policy?
When retail ordering is live, eligible retail returns may be requested within 14 days of delivery for unopened, sealed products in original condition. Full terms — including non-returnable items and refund timing — are in our Returns & Refund Policy.
- What if my order is damaged?
When retail ordering is available, contact us at info@ascensionsupply.co within 3 calendar days of delivery (or within 3 calendar days of the estimated delivery date for shipments that did not arrive). Include your order number, a description of the issue, and photographs of the packaging and product where applicable. See our Shipping Policy and Returns & Refund Policy for details.
Compliance
- Why must customers be 21+?
Our products are intended for adults 21 years of age or older. Approved label warnings state: FOR ADULTS 21 YEARS OF AGE OR OLDER — not for use by individuals under 21. Website terms and privacy policies also require users to be at least 21.
- Where can I find lab results?
Finished-product lab results are posted on the Lab Results page when available. Reports are not yet posted. See Lab Results.
- Are these FDA approved?
No. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Products are intended for lawful use only.
- Where can I read your policies?
Our published policies include Privacy, Terms of Service, Shipping, and Returns. Questions may be directed through Contact.