Privacy Policy

Overview

Ascension Supply Co. ("Ascension," "we," "us," or "our") operates https://www.ascensionsupply.co and related services for retail browsing, wholesale applications, and approved wholesale partner ordering. This Privacy Policy describes how we collect, use, and share personal information when you interact with us.

We build and operate our own systems. We do not sell personal information. We collect only what we need to operate the website, process wholesale applications, serve approved wholesale accounts, and — when retail checkout launches — fulfill retail orders.

Information we collect

The information we collect depends on how you use our services.

• Website browsing: technical data such as browser type, device type, operating system, pages viewed, referring URL, and approximate location derived from IP address. We use this to operate, secure, and improve the site.
• Contact inquiries: name, email address, message content, and any information you choose to provide through our contact form or by email.
• Wholesale applications: business name, contact names, email addresses, phone numbers, business addresses, business type, trade references, and other details submitted through /apply.
• Wholesale portal: login credentials (email and authentication tokens managed by our identity provider), order history, shipping addresses, and account information associated with an approved wholesale account.
• Future retail checkout: when online retail ordering becomes available, we will collect billing and shipping addresses, order details, payment confirmation data from our payment processor ([OWNER DECISION: payment processor identity at retail launch]), and transactional email preferences. Payment card numbers are processed by our payment provider and are not stored on our servers.
• Cookies and similar technologies: essential cookies required for site operation, session management, and security.

How we use information

We use personal information to:

• Operate, maintain, and secure the website and wholesale portal
• Review and respond to contact messages and wholesale applications
• Create and manage approved wholesale accounts and process wholesale orders
• Communicate about applications, orders, invoices, and account matters
• Prepare for and, when launched, process retail orders and provide order support
• Comply with law, respond to lawful requests, and enforce our terms
• Improve site performance and diagnose technical issues

How we share information

We share personal information only as needed to operate our business:

• Service providers: hosting (Vercel), database and authentication (Supabase), email delivery (Resend), and — when retail checkout is live — payment processing ([OWNER DECISION: payment processor identity at retail launch]) and shipping carriers used to fulfill orders. These providers process data on our behalf under contractual obligations.
• Legal and safety: when required by law, court order, or to protect rights, safety, and integrity of our operations.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protection of personal information.

We do not sell or rent personal information to third parties for their marketing purposes.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, unless a longer period is required by law.

Your choices and rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements.

Wholesale portal users can update certain account information within the portal. Application data submitted before approval may require a direct request to update or remove.

Children

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If you believe we have collected information from someone under 21, contact us and we will take appropriate steps to delete it.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. Material changes will be posted on this page before they take effect.

Contact

Questions about this Privacy Policy or our data practices may be directed to hello@ascensionsupply.co.

[OWNER DECISION: legal entity name]

[OWNER DECISION: business mailing address]